We want to make sure you love your new items from Bou'Tiki however is our policy that no refunds will be granted on items purchased. Our return policy is for store credit or exchange only. If you wish to exchange for a different size or different item, we will issue a store credit to your account when we receive the return. You can then use that credit to re-purchase a new item and/or different size.
We don't hold items pending returns, we must have your returned item in store before using credit towards a different item/size. Orders that are shipped are eligible for return if they are received by Bou'Tiki within 14 days of the purchase date. All clearance items are final sale. To return an item for credit they must meet the following critieria:
- Item(s) must be un-worn, un-washed, un-altered and have the original tags attached.
- Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for return. The shoes will be shipped back to you and are subject to additional shipping costs.
- SALE/CLEARANCE items, JEWELRY, sunglasses, scarves, belts and gift certificates CANNOT BE RETURNED.
- All sales on SALE/CLEARANCE items are FINAL.
If you receive incorrect merchandise or merchandise you believe to be defective, please contact Customer Service. All claims must be made within 7 days of purchase date.
Credit will be issued in the form of store credit only. If your return does not meet the above criteria, do NOT attempt to return it, as it will be rejected by our returns department.
Also, we suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us
Once we receive your items they will be processed within 1-3 business days at which time you will be issued a store credit for the price of the item and any applicable taxes. Shipping charges are non-refundable.
Please note: Once an order has been placed, the order cannot be canceled and items cannot be removed from the order. If you would like to change the size of an item, feel free to contact us via e-mail at firstname.lastname@example.org or by phone at (843) 390-2755.
If you have any other questions, please feel free to contact us by phone or email!
THANK YOU FOR SHOPPING BOU'TIKI!!!!